Introduction

Welcome to SmartLiving ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our smart home services in Tamale, Ghana, and tell you about your privacy rights and how the law protects you.

Our premium smart home systems are designed with privacy and security at their core. We understand that the data collected through your smart home system is sensitive and personal, and we treat it with the utmost care and respect.

Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, title.
• Contact Data: includes billing address, delivery address, email address, and telephone numbers.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: includes information about how you use our website, products, and services.
• Smart Home Data: includes data collected from your smart home devices, such as temperature settings, lighting preferences, security system settings, and usage patterns.

How We Collect Your Data

We collect data through various methods, including:

• Direct interactions when you fill out forms on our website or correspond with us by post, phone, email, or otherwise.
• Automated technologies or interactions as you navigate through our website or use our smart home systems.
• Third parties or publicly available sources, such as analytics providers, advertising networks, and search information providers.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• To provide you with the best possible smart home experience, including personalized settings and recommendations.
• To improve our products and services through analysis of usage patterns and trends.
• To maintain the security and integrity of your smart home system.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• End-to-end encryption for all data transmitted between your smart home devices and our servers.
• Regular security audits and penetration testing of our systems.
• Strict access controls and authentication requirements for our staff.
• Physical security measures at our data centers and offices.
• Regular backup and disaster recovery procedures.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

For smart home usage data, we typically retain this information for up to 24 months to allow for historical analysis and system optimization, after which it is anonymized or deleted.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Third-Party Links

Our website and smart home application may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or application, we encourage you to read the privacy policy of every website you visit.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and store some information about your preferences or past actions.

We use cookies for the following purposes:

• To provide essential functionality, such as authentication and security.
• To remember your preferences and settings.
• To analyze how you use our website so we can improve it.
• To deliver relevant advertising and content based on your interests.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through a notice on our website or by email prior to the change becoming effective.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +233 50 123 4567
Address: 15 University Road, Tamale, Northern Region, Ghana

You have the right to make a complaint at any time to the Ghana Data Protection Commission, the Ghanaian supervisory authority for data protection issues. However, we would appreciate the chance to deal with your concerns before you approach the Commission, so please contact us in the first instance.